As soon as possible! At the latest, the refund will be made within 14 days after your return has reached us (including any shipping costs). However, we have the right to withhold the refund until we have received the products or until you have proven that you have sent them to us.
PLEASE NOTE: make sure to save the proof of shipment with the Track & Trace number on it.
Once the return has been processed, the purchase amount will be refunded as follows:
- MasterCard/Visa: the purchase amount will appear on your credit card account within three business days.
- PayPal: the purchase amount will appear on your PayPal account within three business days.
- Klarna: the purchase amount will be deducted from your Klarna invoice.
It may take up to 14 days for us to process your return and for you to receive your refund. If you still have not been notified after 10 working days, please contact our support team!
Due to the current coronavirus situation, some terms and conditions may deviate from the standard. Take a look at our updates in this section.