We try to process your return as soon as possible! Within 14 days (holidays excluded) after your return has reached us you will receive the refund. After processing the return, you will receive the refund (including any shipping and/or transaction costs) within 1-3 working days. You will receive a confirmation email when we have processed your return. If you opted for Klarna, then you will receive an adjusted invoice of Klarna within a few working days. However, we have the right to withhold the refund until we have received the products or until you have proven that you have sent them to us.
Make sure to save the proof of shipment with the Track & Trace number on it. In this way you can check when we received your return yourself.
Once the return has been processed, the purchase amount will be refunded as follows:
- MasterCard/Visa: the purchase amount will appear on your credit card account within three business days.
- PayPal: the purchase amount will appear on your PayPal account within three business days.
- Klarna: the purchase amount will be deducted from your Klarna invoice.
PLEASE NOTE: you can find the refund under the names "Otrium B.V. via Mollie", "Stichting Mollie Payments" or "Mollie Payments".
It thus may take up to 14 days for us to process your return and for you to receive your refund. If you still have not been notified after 10 working days, please contact our support team!
Due to the current coronavirus situation, some terms and conditions may deviate from the standard. Take a look at our updates in this section.