It is possible that an item in your order is no longer available, even when you have already placed your order. That means you ordered the last item at the same time as another member. It can also happen that the item is in poor condition, so we cannot ship it. We apologise for the inconvenience!
You will be notified via e-mail, and the purchase amount will be refunded to your account within three days. Did you use Klarna? The purchase amount will be deducted from your Klarna invoice.
Were you not notified? Please get in touch with our support team. We are happy to help!