I have received a damaged item. What do I do?
If you have received a damaged or faulty item, we will naturally solve this for you as soon as possible. Send an e-mail to firstname.lastname@example.org and mention the following in your message:
1. Your order number
2. The name of the item
3. A description of the damage
4. Photo of the damage
We will reply as quickly as possible and give you more information on how to return your item to us or on how to have the item repaired.
Due to the current coronavirus situation, some terms and conditions may deviate from the standard. Take a look at our updates in this section.